95% of consumers expect retailers to have COVID-19 safety protocols in place ...

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47% of consumers were more likely to purchase from a brand because of its local presence in the past year. 2 In the US, more than 50% of Gen Z consumers view in-store browsing as a way to disconnect from the digital world and prefer to shop in stores to discover new products. 2 A third of consumers in the UK, Australia and New Zealand say they are motivated by a sense of community when visiting local stores.

2 It is expected that in 2022, 34% of consumers will engage  Phone Number List   in purchases by appointment2. 36% more consumers have tried a new product brand during the pandemic, and 79% of consumers prefer self-checkout and would like to continue using it even after COVID-19. 1 Curbside orders have also increased by 208% during the pandemic, and 59% of customers want to continue using curbside pickup after the pandemic.

1 According to a survey conducted before Thanksgiving 2020, 56% of consumers are worried about shopping in stores. 1 The vast majority of US shoppers now begin their online purchases by searching for a product, with 87% of consumers doing so.